Refund Policy
We're committed to your satisfaction. Learn about our comprehensive refund policy, including our unique visa rejection refund guarantee.
Last updated: January 1, 2024
Table of Contents
1. Overview
At VisaDocScore AI, we believe in the quality of our service and your satisfaction. Our refund policy is designed to provide you with confidence and peace of mind when using our AI-powered visa document analysis service.
Our Commitment
We offer two types of refunds to ensure your complete satisfaction:
- 30-Day Money-Back Guarantee: If you're not satisfied with our service within 30 days
- Visa Rejection Refund: If your visa is rejected despite our high approval prediction
2. 30-Day Money-Back Guarantee
30-Day Satisfaction Guarantee
If you're not completely satisfied with our service within 30 days of your purchase, we'll provide a full refund, no questions asked.
What's Covered
- All subscription plans and one-time purchases
- Service quality issues or technical problems
- Inaccurate analysis or recommendations
- Poor customer service experience
- Any other reason that affects your satisfaction
How to Request
To request a refund under the 30-day guarantee:
- Contact our support team within 30 days of purchase
- Provide your order number and reason for dissatisfaction
- We'll process your refund within 5-7 business days
3. Visa Rejection Refund
Unique Rejection Refund Policy
If your visa application is rejected despite our AI predicting a high approval probability (85% or higher), we'll refund your payment.
Eligibility Criteria
To qualify for a rejection refund, you must meet ALL of the following conditions:
- Our AI predicted an 85% or higher approval probability
- You followed all our expert recommendations
- You submitted your application within 30 days of our analysis
- You provide official rejection documentation
- Your rejection was not due to policy changes or new requirements
Required Documentation
To process your rejection refund, you must provide:
- Official rejection letter from the immigration authority
- Copy of your original analysis report from our service
- Proof that you followed our recommendations
- Application submission date confirmation
Important Notes
- Refunds are only available for the specific analysis that predicted high approval
- Policy changes or new visa requirements may affect eligibility
- Fraudulent or incomplete applications are not covered
- Refunds are processed within 14 business days of approval
4. Refund Eligibility
General Eligibility
Refunds are available for:
- All subscription plans (pro-rated for unused periods)
- One-time document analysis purchases
- Student, Individual, and Enterprise packages
- Gift cards and promotional credits
When Refunds Are Not Available
Refunds will not be provided for:
- Services already used or consumed
- Violations of our Terms of Service
- Fraudulent or abusive behavior
- Requests made after the 30-day period
- Third-party service fees or charges
5. Refund Process
Step-by-Step Process
Step 1: Contact Support
Email us at [email protected] with your refund request, including your order number and reason.
Step 2: Review & Verification
Our team will review your request and verify eligibility within 2-3 business days.
Step 3: Documentation (if required)
For rejection refunds, provide the required documentation as outlined above.
Step 4: Refund Processing
Once approved, we'll process your refund to the original payment method.
Step 5: Confirmation
You'll receive an email confirmation when the refund is processed.
6. Processing Time
30-Day Money-Back Guarantee
- • Review: 2-3 business days
- • Processing: 5-7 business days
- • Total time: 7-10 business days
Visa Rejection Refund
- • Review: 3-5 business days
- • Processing: 10-14 business days
- • Total time: 13-19 business days
Payment Method Processing
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 2-5 business days
7. Refund Exclusions
Circumstances Where Refunds Are Not Available
Service Usage
- Analysis reports that have been generated and delivered
- Subscription time that has already been used
- Services that have been consumed or utilized
- Gift cards that have been redeemed
Policy Violations
- Violation of our Terms of Service
- Fraudulent or abusive behavior
- Upload of false or manipulated documents
- Attempts to reverse engineer our AI systems
External Factors
- Changes in visa policies or requirements
- Government policy updates affecting eligibility
- Third-party service disruptions
- Force majeure events
Technical Issues
- User-side technical problems
- Internet connectivity issues
- Browser compatibility problems
- Device-specific issues
8. Refund Disputes
If you disagree with our refund decision, we have a fair dispute resolution process:
Dispute Resolution Process
Step 1: Internal Review
Request a review by our senior management team within 7 days of the initial decision.
Step 2: Documentation Review
Provide additional documentation or evidence to support your case.
Step 3: Final Decision
Receive a final decision within 5 business days of the review request.
Escalation Options
If you're still not satisfied, you may:
- Contact your payment provider for a chargeback (subject to their policies)
- Seek mediation through consumer protection agencies
- File a complaint with relevant regulatory bodies
9. Contact Information
For refund requests or questions about our refund policy, please contact us:
Required Information
When contacting us about a refund, please include:
- Your order number or transaction ID
- Date of purchase
- Reason for refund request
- Any relevant documentation
- Your preferred contact method
Response Time
We aim to respond to all refund requests within 24 hours during business days. For urgent matters, please use our phone support line.