Privacy Policy

1. Introduction

VisaDocScore AI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered visa document analysis service.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, and contact information
• Visa application documents and supporting materials
• Payment information (processed securely through third-party providers)
• Account credentials and profile information
• Communication preferences and marketing consent

2.2 Technical Information

We automatically collect certain technical information when you use our service:

• IP address and device information
• Browser type and version
• Operating system and platform
• Usage data and analytics
• Cookies and similar tracking technologies

2.3 Document Information

When you upload documents for analysis, we collect:

• Document content and metadata
• File types and sizes
• Analysis results and recommendations
• Processing timestamps and logs

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide AI-powered document analysis and scoring
• Generate visa approval predictions and recommendations
• Process payments and manage subscriptions
• Deliver analysis results and reports

3.2 Service Improvement

• Improve our AI algorithms and accuracy
• Enhance user experience and interface
• Develop new features and capabilities
• Conduct research and analytics

3.3 Communication

• Send service-related notifications
• Provide customer support and assistance
• Send marketing communications (with consent)
• Respond to inquiries and feedback

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect against fraud and abuse
• Enforce our terms of service
• Respond to legal requests and subpoenas

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Cloud hosting and data storage
• Customer support and communication
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests and subpoenas
• Government investigations
• Court orders and legal proceedings
• Protection of rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Encryption

• 256-bit SSL encryption for data transmission
• AES-256 encryption for data at rest
• Secure document upload and storage
• Encrypted database connections

5.2 Access Controls

• Role-based access controls
• Multi-factor authentication
• Regular security audits
• Employee background checks

5.3 Infrastructure Security

• Secure cloud infrastructure
• Regular security updates and patches
• Intrusion detection and prevention
• 24/7 security monitoring

6. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations:

• Document Data: Automatically deleted after 30 days
• Account Information: Retained while your account is active
• Analytics Data: Anonymized after 12 months
• Legal Records: Retained as required by law

You may request deletion of your data at any time, subject to legal requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Access your personal information
• Request a copy of your data
• Export your data in a portable format

7.2 Correction and Updates

• Update your account information
• Correct inaccurate data
• Modify your preferences

7.3 Deletion and Opt-out

• Delete your account and data
• Opt-out of marketing communications
• Withdraw consent for data processing

7.4 Objection and Restriction

• Object to certain data processing
• Request restriction of processing
• Lodge complaints with authorities

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings
• Marketing Cookies: Deliver relevant content

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect service functionality.

9. Third-Party Services

Our service may integrate with third-party services:

• Payment Processors: Stripe, PayPal for secure payments
• Analytics: Google Analytics for usage insights
• Cloud Services: AWS, Google Cloud for hosting
• Communication: Email service providers

These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes
• Other appropriate safeguards

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our service

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: